Attendance / Cancellation Policies

Participants receive full credit (6 Continuing Education Hours) as approved by the National Association of Boards of Examiners of Long Term Care Administrators (NAB) for participation for the entire seminar (9:00 am – 4:30 pm). Pro-rated credit is given to those individuals who arrive late, or need to leave early.

Cancellations must be made by contacting Janet Dauley Altwarg at (or by leaving a message at 315/689-2170) by the deadline date specified in the program brochure to avoid being charged the registration fee. Refunds will not be granted for cancellations received after that date. Likewise, registrants who have not yet paid and cancel after that date will be billed the appropriate registration fee.

Registrants who do not attend, and who have not canceled by the deadline date will not receive a refund. If they have not yet paid, they will be billed the appropriate registration fee. There are no exceptions—this is strictly enforced due to our financial commitment for food service to the hotel one week prior to the seminar.

Registration monies are expected to be sent with the program registration form. Exceptions are made for facilities on a voucher system. Participants who are billed are expected to process payment within 30 days of receiving their invoice. Payment must be received prior to the next seminar, or registration in future program will not be processed.
Refunds will not be granted to dissatisfied seminar attendees. The Board is committed to securing competent, knowledgeable individuals to speak on pertinent topics, which are prioritized by the general association membership annually. Suggestions for improvements may be forwarded to the Association’s president or any other Board member.
There is no registration credit given from one seminar to another.